Terms of Use

The information contained in this website is for general information purposes only. The information is provided by R&J Equine and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website up and running smoothly. However, R&J Equine takes no responsibilty for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. The Internate is an unstable medium and we do not guarantee uninterupted or error-free service and accept no responsibility in respect of such interruptions or errors.

Pricing

All prices are quoted in Pounds Sterling (£) and include UK sales tax (VAT) at 20% where applicable.

Prices do not include delivery cost; these are shown in the final billing page and are added separately to the total order amount. Please refer to our delivery page for further details.

We reserve the right to amend the pricing without prior notice. Prices in your order request are confirmed when we send you an order confirmation email.

Payment Process

We accept payment by Visa, Mastercard, Maestro and Cheques.

Please do not send any payment details to us by email as we cannot take responsibility or guarantee the security of any data sent by email. We will not be liable to you for any losses caused as a result of unauthorised access outside our control to the personal and transactional information you provide us when placing an order.

When you reach the final billing page please check all of the order details and personal information are accurate and correct before proceeding. Once satisfied, click 'Proceed' to confirm your order, we will then immediately contact your bank/card issuer for authorisation to take payment from your account. If the payment is authorised, your card issuer will hold this value in expectation of a charge from us shortly.

Order Confirmation

We will automatically send an order confirmation email notifying the details of your order, you may wish to print or save the confirmation e-mail for your future reference. Receipt of your credit card details and debit payments does not consitute our acceptance of your order. All orders for goods are accepted only once we send a delivery confirmation email informing you that the goods have been dispatched.

Although we aim to keep stock information up-to-date on the website, we will still accept orders subject to availability. Where items have unexpectedly sold out or cannot for some reason be delivered, we will contact you by email or telephone to inform you of this. You will have the choice to select an alternative item equivalent in price or you can take the opportunity to cancel all or part of your order. If for any reason we are unable to contact you on the personal details supplied by you, we will cancel and refund you this part of the order and dispatch the rest as usual.

Delivery

R&J Equine will use all means possible to carry out our obligations within a reasonable length of time. We aim to dispatch all goods within one to three business days of sending your order confirmation email but in exceptional circumstances it may take up to five business days.

Delivery charges vary by country and are calculated and dispalyed during the checkout process prior to payment being made.

Fast Track

If you need your order quickly or by a particular date please email:

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or telephone 016973 71465 or +44 (0) 770 282 2843 and we will do our very best to fulfill your requirements.

Customs and duties

If you order goods to be delivered outside the European Union they may be subject to import duties or taxes when they arrive in the country of delivery . Any customs, import duties or taxes payable in the customer's country are solely the responsibility of the customer. We will not refund any duties or taxes incurred if you decide to cancel your order or to return any goods to us for exchange or refund.

Cancellation and returns

You may cancel your order at any time after you have placed it and within seven business days after the day the goods were received. Returned items should be in a good unused condition with all of the original packaging and seals intact.

How to cancel your order:

Contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0800 080 7770 or +44 (0)7702822843 to obtain a 'Returns Number' (RN) within seven days of receiving your goods.

Goods must be returned within seven days of obtaining your RN. Items together with the sales receipt should be secured within the box in which they were sent with the RN written clearly on the outside of the box. Goods are to be posted Royal Mail First Class at your own cost for return or exchage as required. You may also want to insure any goods being returned, as we cannot be responsible for any items lost or damaged in transit back to us.

Please send returns to:

R&J Equine

Old School House

Fletchertown

Wigton

Cumbria

CA7 1BS